3.5 Basic Troubleshooting
Candidates troubleshoot basic software and hardware problems common in digital learning environments. (PSC 3.5/ISTE 3e)
Artifact
Reflection:
3.5 Basic Troubleshooting: Candidates troubleshoot basic software and hardware problems common in digital learning environments. (PSC 3.5/ISTE 3e)
In order to help my students I have had to be able to help them whenever they have a problem with the online classroom. I have done this multiple ways, the use of sending mini screencast lessons to show them what they need to do, as well as providing links on the website about how to use the resources. I have also had live synchronous sessions to help students fix their problems, including taking over their computer to fix the problem. Specifically on the website I provided links to videos that shows them specifically how to fix their problems with each program that they run into. Finally there is a direct link to the Canvas help group to assist with any of the Canvas specific needs.
I have been able to help many of my teachers with their troubleshooting needs specifically with infinite campus, our grade book platform. Many of the teachers have questions or run into problems and I have helped them troubleshoot with YouTube screencasts of my computer going through how to fix the problem. I then used software videos, live synchronous sessions as well as screencast videos to help my students with their troubleshooting needs while on Canvas. Many times they have e-mailed me with their problems and using the resources mentioned above I have been able to help them troubleshoot their problems.
Through these examples I have learned how to help teachers troubleshoot their specific technology problems. Specifically I have learned how to create screencast videos and upload them to YouTube in order to find ways to help my teachers by having them watch my screen. Some changes I would make would be to provide more preemptive meetings with my teachers and students to limit the amount of trouble shooting. I have found if I spend time teaching people how to use the technology ahead of time they don’t need as much assistance after the fact.
This artifact had a direct impact on student learning because it helped students fix their problems they were having on the technology and focus on the content being taught to them by the technology. I was also able to have a direct impact with the teachers by helping them troubleshoot their technology problems and providing them more time to create lesson using technology. By helping these teachers solve their technology needs this allowed them to use more technology lesson plans that have students create their own learning which is a standard in on School Improvement Plan. The impact can be seen by the ability of the students to complete these technology based lessons given by the teachers and the ability of the teachers to create more lesson using technology.
3.5 Basic Troubleshooting: Candidates troubleshoot basic software and hardware problems common in digital learning environments. (PSC 3.5/ISTE 3e)
In order to help my students I have had to be able to help them whenever they have a problem with the online classroom. I have done this multiple ways, the use of sending mini screencast lessons to show them what they need to do, as well as providing links on the website about how to use the resources. I have also had live synchronous sessions to help students fix their problems, including taking over their computer to fix the problem. Specifically on the website I provided links to videos that shows them specifically how to fix their problems with each program that they run into. Finally there is a direct link to the Canvas help group to assist with any of the Canvas specific needs.
I have been able to help many of my teachers with their troubleshooting needs specifically with infinite campus, our grade book platform. Many of the teachers have questions or run into problems and I have helped them troubleshoot with YouTube screencasts of my computer going through how to fix the problem. I then used software videos, live synchronous sessions as well as screencast videos to help my students with their troubleshooting needs while on Canvas. Many times they have e-mailed me with their problems and using the resources mentioned above I have been able to help them troubleshoot their problems.
Through these examples I have learned how to help teachers troubleshoot their specific technology problems. Specifically I have learned how to create screencast videos and upload them to YouTube in order to find ways to help my teachers by having them watch my screen. Some changes I would make would be to provide more preemptive meetings with my teachers and students to limit the amount of trouble shooting. I have found if I spend time teaching people how to use the technology ahead of time they don’t need as much assistance after the fact.
This artifact had a direct impact on student learning because it helped students fix their problems they were having on the technology and focus on the content being taught to them by the technology. I was also able to have a direct impact with the teachers by helping them troubleshoot their technology problems and providing them more time to create lesson using technology. By helping these teachers solve their technology needs this allowed them to use more technology lesson plans that have students create their own learning which is a standard in on School Improvement Plan. The impact can be seen by the ability of the students to complete these technology based lessons given by the teachers and the ability of the teachers to create more lesson using technology.